Refunds, Cancellations & Disputes

Custom projects

Scope and price are agreed before payment. To request cancellation, email us with the project reference and the reason for your request.

Payments for work not yet started may be eligible for a refund, depending on the project stage and agreed terms. Work already performed, delivered or approved milestones, and committed third-party costs may be deducted or non-refundable as agreed, subject to mandatory legal rights.

If Corvernn cannot deliver a paid part of the service as agreed, we will review the situation and address the undelivered portion appropriately. Mandatory rights under applicable law remain valid.

Recurring services

For contracted recurring services such as Website Care, you may request cancellation of future renewals. Cancellation does not automatically refund periods during which the service was already active. The proposal specifies any notice periods and renewal terms, subject to mandatory legal rights.

Billing concerns and disputes

If you believe a charge is incorrect, contact us by email. We will review the charge and project documentation. Contacting us does not restrict your statutory or cardholder rights.

Refund method

Approved refunds are normally returned to the original payment method. The time until the credit appears depends on the payment processor and bank; we do not promise a fixed credit deadline.

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